IT & Software

Discover what's working from sellers sharing your challenge.

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Ken Jones (Software)

Ken represents a company he helped found called Above Goal. The company's software is aimed squarely at people charged with fund-raising campaigns. He sells a tool that lets them run a successful fund-raising campaign. 


Because there's never been anything like it before. Pretty cool.


Like you, Ken is calling on people who have gatekeepers... who don't answer the phone and don't much answer email either.

Watch Ken's Workshop

Cindi Merritt (IT / security)

Cindi Merritt represents DXC Technology... an IT company helping businesses do more with information technology. Dx-who? The name didn't ring a bell with me either. Probably because DXC is a newer entity: Created by the merger of CSC and the Enterprise Services business of Hewlett Packard.


They're actually a $25 billion company with a 60-year history.


Cindi brings a technology independent approach to healthcare and life science customers. Lately Cindi is focusing on a specialty area: Cyber security.

Watch Cindi's Workshop

Mark Lentell (Software)

Mark Lentell is with Accucode... a software developer and integrator. The company focuses on mobile computing and automated data collection (bar code and RFID) technologies. Accucode provides F1000 customers with warehousing, retail, manufacturing, transportation and wireless infrastructure. And they have pretty big clients like Kroger, Miller Coors, Johns Manville, Samsonite, DHL, British Airways, The Sports Authority.


However, Mark is focusing on one particular area: Medical device customers.


His team has put together a really unique set of services for medical device companies. So in effect what he's selling solves a very specific business problem unique to these devices. Specifically around HIPAA and FDA Quality System regulations. He says there are literally no other medical device services providers that offer the same set of services. But in the end Mark's challenge is like yours: Getting replies from potential clients.

Watch Mark's Workshop

Elizaveta Shvyndikova (IT)

Elizaveta Shvyndikova is with Digiteum.. a digital agency with offices in Belarus and Northbrook Illinois. She is joined by colleague, Michael Grebennikov. Digiteum offers an array of services like digital transformation strategies, site development but also high load Web applications, mobile & tablet apps… and, lately, chatbots. What's a chatbot? It's a computer program which conducts a conversation.. via audio or text. These tools are often designed to convincingly simulate how a human would behave as a conversational partner. They can be used for various practical purposes by a business.. including customer service or information desk kind of interactions. At the moment, Elizaveta is looking to meet cosmetic retailers.. and she's using LinkedIn to target and approach them. So her target market is top executives in charge of customer service and self-service experiences for customers. Her challenge is JUST like yours: Getting response from potential clients using email messages.. and getting more meetings set with customers.

Watch Eli's Workshop

John Fabello (Internet)

Traditionally, Chegg is an online textbook rental company specializing in rentals in physical and digital formats. They provide homework help, online tutoring, scholarships and internship matching. But John is charged with generating sales conversations with a new product division... an internal start-up of sorts.


John spent years running Chegg's talent acquisition (recruiting). But today he's leading the sales charge... since Chegg is in a unique position to help students and companies. In short, John sells the chance to reduce the amount of time a HR pro spends on sourcing, qualifying and interviewing candidates. This reduces time to hire and cost of hire and improves quality of the hire.


That last piece is Chegg's big strength, given the proprietary data they own.

And like you, John is calling on people who have gatekeepers... who don't answer the phone and don't much answer email either. So in the end, his challenge is like yours: Getting response from potential clients using email messages... and getting more meetings set with customers. Join John and I as we discover what he's been sending out to prospects... so we can understand what's been working for him, not working and improve his messages... so he can spark more conversations with new customers more often.

Watch John's Workshop

Raihan Yusuf (Software to procurement)

Raihan hails from the great city of Toronto and is a successful entrepreneur who, with his colleagues, created Oneview. Oneview is a software tool that you access online. 

His software is simple. So elegant. It allows someone working in procurement (buyers) to manage contracts more effectively than the way they're doing it today.


Simply put: Raihan sells a way to manage contracts better. Smarter. And save time. Time is money. His team also provides consulting to help businesses streamline how they purchase products & services in general.


Oneview allows you to store all contracts in one place, easily search for contracts by keyword, view information at-a-glance, and get important alerts and notifications without having to open a single document. Raihan is chasing financial services, real estate, telcom and professional services clients. Also, non-profits.


And like you, Raihan is calling on people who have gatekeepers... who don't answer the phone and don't much answer email either. So in the end, Raihan's challenge is like yours: Getting response from potential clients using email messages.. and getting more meetings set with customers.

raihan yousuf

Watch Raihan's Workshop

Chris Henkel (IT Services)

Chris is with Pitney Bowes. And if you don't know Pitney Bowes... well you've probably never done much work involving packages and mailing! The company has been around forever and is a serious market leader. But Chris is charged with hunting more prospects and keeping his territory thriving with new accounts for PB.


Chris in the mail & parcel sorting service division of the company. And I could try to describe the services he provides... and the type of customers... but it will be best to have him tell us himself. 


What Chris sells is simple enough to understand, but it's not so simple to break through to decision-makers using the phone, email and LinkedIn. Come meet Chris and learn more about who he is calling on... the types of contacts he's looking to meet. Chris is calling on people who have gatekeepers... who don't answer the phone and don't much answer email either. So in the end, his challenge is like yours: Getting conversations started with potential clients.

chris henkel

Watch Chris' Workshop

Brant Remenda (IT / print)

Brant is with Ricoh Canada, which is part of Ricoh Americas Corporation, up in the Calgary region. Brant represents a twenty billion dollar brand. But that isn't as easy as it sounds. Because everyone has to prospect new business. These days Brant is bringing a simple value to his potential buyers: Cost reduction from eliminating paper-based processes and going electronic. Another value is group collaboration. He's bringing better electronic meeting tools to organizations. He has niches he's targeting like law firms... so he's able to focus his solutions very nicely. What Brant sells is simple enough to understand. But it's not so simple to break through to decision-makers using the phone, email and LinkedIn. But Brant is brave. He's fearless. And he has already been putting many of our tips to use. Have a look at exactly how he's taken his old email approach and tuned-it-up.. strengthened it... so you can consider a similar approach. Then I'm going to take a shot at making his drafts even more provocative.. more likely to create responses.

Watch Brant's Workshop

Dan Roche (SaaS for loyalty programs)

Dan is with Fielo.com, a cloud-based software tool that runs loyalty and incentive programs for organizations with re-sellers. He helps clients incentivize, reward and engage sales partners, customers and consumers. Dan's solution helps incentive program managers drive desired business outcomes and strengthen brand. This clinic uniquely focuses on Targeted (one-to-many) outbound email approaches. That's Dan's game: Demand generation. Activating his Marketing Qualified Leads list -- moving them toward Sales Qualified. Join us as we identify Dan's trouble spots and find ways to strengthen his copywriting to drive behavior.

Watch Dan's Workshop

Jeff Wagner & Patti Harper (mobile security)

Jeff is on the sales development side... and Patti on the marketing end of a company called Appthority. They provide mobile security solutions … to keep enterprise data and employee privacy secure from mobile device, app and network threats. Jeff & Patti help clients extend enterprise security beyond traditional frameworks... to the true point of risk introduction: mobile apps and devices being used by employees. Lately they're focusing on information security teams... helping Fortune 500 enterprises secure data from mobile app, device, and network threats. Targeting: Telecom, Pharmaceutical, Financial Services, Energy among others. We'll see how they're approaching messaging so far. Then Jed & I will strengthen drafts to make them more provocative... more likely to create responses from potential clients. 

Watch Jeff & Patti's Workshop

Ted Clayton (Software for energy operations)

Ted Clayton represents one of the largest providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions in the United States. Facility Solutions Group, (FSG) has been in business for nearly 4 decades. The company develops, designs, markets, sells and supports all types of lighting, electrical, control, and energy-saving products and services. And energy is Ted's product line. Ted helps businesses to build, maintain, expand or upgrade their facility infrastructure. Think in terms of new construction to remodels to improving ongoing operations. Lately it Ted is focusing on particular niches.. like food service customers. But FSG serves a really wide variety of industries... and even gets into high end residential and individual consumers. What's Ted's unfair advantage? Well we'll find out. Warning: Ted has been selling to operations executives for nearly TWENTY years. He's got a LOT of experience to lean on. But as successful as he is Ted never stops prospecting new business. Please note: Ted has actually taken this workshop before. So you're in luck. Because you'll get a peek at what he's been up to so far. Then I'm going to take a shot at making his drafts even more provocative.. more likely to create responses. 

Watch Ted's Workshop

Tom Halseth (Software)

Tom Halseth represents U.K. based Blue Jay Solutions... formerly called LeanLogistics. Tom is from the great state of Michigan and Blue Jay is a global software-as-a-service company. They provide Transportation management and supply chain services. His product is software driven. Hundreds of companies Bluejay's software to see their entire transportation network in a more productive way. Basically Tom is helping his customers make better decisions, improve strategy and become more proactive at managing transportation spending. He's calling on retailers, distributors, freight forwarders, manufacturers and logistics service providers. And like you, Tom is calling on people who have gatekeepers... who don't answer the phone and don't much answer email either. So we'll meet Tom and help him form stronger cold email approaches when prospecting.

Watch Tom's Workshop

Shannon DuBois (Cloud Solutions)

Shannon is with Kronos, a large, established provider of cloud-based workforce management solutions. Kronos provides solutions across healthcare providers, educational institutions, retailers, manufacturers, banks and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® – and more than 40 million people in over 100 countries use Kronos every day. Not bad right? But Shannon is tasked to add a few million more! She's brave and she's capable. As with many large, older brands that are expanding into new service areas, Kronos is often assumed to play (only) in its traditional market. So Shannon is tasked with bringing new offerings to clients who might assume Kronos isn't an option for their need. Join us as Jed and Jeff dive in with Shannon to strengthen her cold prospecting messages -- from cold emails to follow-ups.  

Watch Shannon's Workshop

Patrick Haenel (Hardware/Software/IT)

Patrick calls Arizona home and is a business development manager at Insight. Insight is a $6B global Fortune 500 company providing hardware, software and professional IT services solutions. They serve 80% of the F500 in the US and in over 200 countries. But that just isn't big enough... they've got to get bigger. Enter Patrick. Basically, Insight provides digital innovation strategies like moving data centers to the cloud. They also provide connected workforce and supply chain optimization solutions. They also wrap services around the hardware and software. And this is where Patrick comes in. Patrick is mainly targeting existing Insight customers who have a $1 million investment or more. He has been doing cold outreach and will continue to. But he's pivoted lately to organizations who already know Insight on the hardware side... to see if there's a fit in providing services to them. Tune in as we quickly summarize Patrick's situation... his specific challenge!

Watch Patrick's Workshop

Paul Sathis (Enterprise software sales)

Join Jed Fleming, Jeff Molander and Paul Sathis, owner of outsourced sales lead generation firm, Bolster, in an advanced level workshop session. We focus on improving already effective cold email provocations and voicemail scripts. Paul helps software companies meet the right enterprise clients. He's currently focusing outreach on targets for his client -- a marketing automation and lead qualification software solution. After spending a huge chunk of his career in sales or sales-related jobs (for a range of lucky companies including Intel) Paul created his own firm. Bolster. This is Paul's entrepreneurial venture. In this unusual session you'll see what makes Paul's existing Spark Selling approach effective -- and watch as we try to make them even more likely to spark conversation with new prospects.

Watch Paul's Workshop

Mauricio Morgado (IT security threat assessment)

Join Jeff, Jed and Mauricio Morgado as they explore better ways to use LinkedIn and cold email to start conversations. Mauricio calls Ottawa home and is Marketing Director at Red Canari Information Security. He has been a small business owner, spent time in the solar energy industry where he managed and trained a sales team.... and was selling himself. Today, Mauricio helps drum up new customers at Red Canari, a company providing cybersecurity penetration tests and application assessments for over 15 years. And as they like to say at Red Canari, “they are hackers!” Red Canari helps businesses protect themselves from cyber threats by doing their best to help prevent them---including making attempts to penetrate systems as if they were the bad guys. The company seeks conversations with Fortune 100s to public sector clients, online banking and critical infrastructure clients. 

Watch Mauricio's Workshop

Doug Leake (SaaS assessment to HR)

Joiin Jeff, Jed and Doug Leake of Success Finder. Doug is based in New York metro area and SuccessFinder is in nearby Toronto. His targets are Fortune 500 and F500-sized organizations (public & private) who typically invest in finding & retaining top talent. He's got 20+ years in selling into HR but this is a new challenge. SuccessFinder is a technology company specialized in human resources. It helps companies of all sizes and industries get better at recruiting & retaining talent. The value Doug sells is simple to grasp: Doug sells a survey-based tech tool that puts the right people in the right jobs---and keeps them there. His tool increases employee productivity and retention rate. On the employee side: It makes employees more satisfied. Literally. Because they are matched so well to begin with... and stay matched with their job responsibilities, the challenges their job presents... and the rewards they get. Not just money but enjoyment of their work too. Join us. This clinic workshop really gets going at the 60 minute mark so feel free to skip around!

Watch Doug's Workshop

Danielle Morales (Customer Engagement)

Danielle Morales is with the Customer Engagement product team at Genesys. Her target customers are executives in charge of customer service and self-service experiences for customers. Her team's solutions help customer service make smooth transitions between assisted and self-service channels. Danielle has been selling for 20 years. She's a seasoned veteran. Today finds her helping customers in the Southern California market. Genesys is a market leader. Over 10,000 companies in over 100 countries use their software. But that's not enough of course. So Danielle is like you... calling on people who have gatekeepers... who don't answer the phone and don't much answer email either. Her challenge is like yours: Getting conversations started with potential clients using email messages... and getting more meetings set with customers. Come and meet Danielle and watch how we address her challenge -- strengthen her approach to sparking curiosity among clients.

Watch Danielle's Workshop

Blake Jones (User analytics)

Blake Jones is in Atlanta with a software company called UserIQ. Preceding this session, Blake was already using Spark Selling's basic techniques… already seeing improvement in his cold prospecting. But it's tough. Although he's reporting better open rates he wants to do better. Not just with more opens but more replies to his first touch messages. More conversations started. UserIQ was founded in 2014 and is led by the former VP, SaaS Growth and Client Advocacy at IBM. The company's goals is to help SaaS companies improve the way they engage with users of their software (SaaS). What UserIQ's software does is simple: It helps companies selling software, that operates in the cloud online, better understand, engage and anticipate what users want. Customers of the software Blake is selling can onboard customers faster, help them improve adoption of their software's features... lower the number of customers who leave the service... and help find more revenue opportunities with customers to grow their company. Blake is selling into the C-suite and executive level vice presidents in the product development and customer success teams. Blake's targets are, specifically, SaaS companies in non-profit sectors... and marketing automation. Those are his niches. And these are the kinds of men and women he's looking to start conversations with... people who are in charge of product management, customer success and such. Watch as we meet Blake's challenges head-on -- develop creative ways to spark curiosity in potential buyers, earning more discussions.

Watch Blake's Workshop

Brent Daugherty and Daniel Watts

Brent is with Comcast Business and says he's focusing on just 20 fortune 1000 accounts. So he's got to get it right from start. He's under pressure to make the right contact the right way the first time so, in his words, he doesn't get blacklisted or deleted immediately. Brent is selling a highly technical service: managed services, cabling and break fix. Brent is (already) researching each account, but says he's getting stuck on how to frame the first e-mail with information the client would open and receive with interest. Tune-in as Jeff and Jed get to work with Brent. 

This session also features Dan Watts of Intelametrix... a technology company for the health, fitness, and wellness industries. Dan is helping business clients with assessment tools and products that promote healthier lifestyles. He's rapidly adapting provocation techniques to his environment. Watch Jeff and Jed take his 4 star effort and make it 5!

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Jeff Eskow (Ecommerce back office software)

Join Jeff and Jed as they help Jeff Eskow sort better ways to reach out to potential customers. Jeff is focusing mainly on re-starting conversations with prospects that did not pan out---and, also, new targets from cold. SellerCloud is aimed at a specific type of customer engaged in ecommerce across various channel distribution partners. The tool takes huge amounts of slack out of manual processes touching accounts payable, receivable, inventory management, product data and many other critical components of the ecommerce puzzle. This workshop features the return of Mak Kemenosh who reports increase success from his prior workshop. Jeff, Jed and Mak use Mak's success to create new message ideas for Jeff Eskow to build on.

linkedin training for sales

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Alex Price and Trevor Franklin

Join Jeff and Jed as they help Alex Price develop conversation-starting messages aimed at buyers of cyber security technologies and services. It's one of the toughest sectors to prospect within but Jeff, Jed and Alex are up to the task. Jazz Networks serves the inside threat detection niche which is a crowded space. Alex seeks to separate himself and Jazz's cutting-edge, early-stage offering. Starting conversations with customers is a must. Later in this session you'll meet Trevor Franklin and brainstorm cold call scripting ideas in the financial services sector. 

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Christina Lang (Business Development Executive)

With a quota of over $1 million, Christina Lang is ready to rock. Her track record is impressive: Years of Presidents Club / Winner's Circle recognition as a top performing seller and team leader. Christina is a new addition to SaaS Enterprise provider Aprimo's team. She comes from the automotive industry and revved up about providing marketing operations technology to top brass at Fortune 500 enterprises. In short Christina sells marketing digital asset and productivity management... a complete suite of tools. She is a Challenger seller with a a serious quota. Watch as we help Christina throw away her under-performing approach mindset and tactics -- replacing them with bold, brash provocations to get more conversations started with targets.  

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Tiffany Harris

Tiffany Harris is the VP of Business Development Team Lead & Sales Operations at NinjaCat, a tool to help marketing teams unleash their data superpowers. NinjaCat is a unified martech tool that helps marketing agencies eliminate expensive tech stacks, prove their value to their clients and cut out tedious manual processes and hours invested into client reporting, data integration and accuracy. While NinjaCat’s ICP has always been fixing these problems for marketing agencies, they are looking to test out and expanded their market to brands, as well. In this sense, NinjaCat would be used more as an internal tool to help companies drive faster insights, get rid of “frankenstacks” and position their marketing data as an asset, not a liability to internal stakeholders. Their challenge is to set themselves apart from their competitors to show their potential customers in emails that it’s definitely worth having a conversation. Watch how Jeff and Jed help Tiffany stand out in her emails so she can show her potential customers how she differs from her competitors.

NinjaCat email marketing

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Bill Sabrah

Joining us for this clinic is Bill Sabrah of Jazz Networks. Jazz is a newer--yet experienced--entrant to the cyber security arena. However, they have a very distinct niche: Cyber intelligence. Jazz's tool helps businesses predict and prevent INSIDER cyber security threats. Bill’s tool then alerts the IT Gods of potential or confirmed threats in real time. so they can be immediately isolated and acted on. THIS is where the company stands to one-up the competition... other threat detection tools are simply not easy enough to work with to allow for threats to QUICKLY be isolated and acted on. Bill's biggest challenge is finding a better way to personalize emails and get creative. Watch as Jeff and Jed help Bill improve his email messages to get even more responses.

sales copywriting

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